We know the drill. You buy a bunch of tickets, then you find out your friend forgot to tell you they couldn’t go. It’s super annoying but it happens all the time! The good news is we know it happens, so under our Fan Guarantee we’ll refund you within 24 hours of purchase, no questions asked, subject to terms and conditions. All you need to do is fill out this form and we’ll have that sorted for you.

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It’s been more than 24 hours since buying my tickets – can I get a refund?

After 24 hours of buying your tickets, they’re no longer refundable. However, you can now sell the ticket you no longer need directly from your Ticketmaster account. Simply follow the these steps.

My event has been cancelled – what happens now?

It’s incredibly rare, but we’ll absolutely refund you the money you paid for your tickets, including the fees. If your event has been cancelled, check your emails, as we will have contacted you about this. Otherwise, please get in touch with our Customer Service team.

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